At Curvy Charm Store, we believe every curve deserves to be celebrated in perfectly fitting attire. Just as we meticulously craft our fashion collections to enhance your natural beauty, we’ve designed a hassle-free returns and exchanges process to ensure your complete satisfaction.

Our Return & Exchange Policy

We want you to love your Curvy Charm Store purchase as much as we loved creating it. If you’re not completely satisfied with your order, we’re here to help with our straightforward returns and exchanges process.

Key Policy Details:

  • Return Window: 15 days from the date you receive your order
  • Condition: Items must be unworn, unwashed, and with original tags attached
  • Original Packaging: All items must be returned in their original packaging
  • Proof of Purchase: Order number or receipt required

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Curvy Charm Store Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Items to Return/Exchange:
– Product Name: [e.g., Lace Midi Dress]
– Size: [e.g., Medium]
– Color: [e.g., Black]
– Quantity: [e.g., 1]
– Reason: [Please specify why you’re returning/exchanging]

[For exchanges only] Desired Exchange Item:
– Product Name: [e.g., Maxi Dress]
– Size: [e.g., Large]
– Color: [e.g., Navy Blue]

Customer Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

Step 2: Wait for Approval

Our customer service team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Please include the following in your return package:

  • All items being returned in their original condition
  • Original tags attached to all garments
  • Original packaging if available
  • A copy of your order confirmation or the Return Authorization Number

Step 4: Track Your Return

We recommend using a trackable shipping service and retaining your shipping receipt until your return is processed.

Refund Information

Refund Processing Time

Once we receive your returned items:

  • Please allow 3-5 business days for us to process your return
  • Refunds will be issued to your original payment method
  • You should see the refund in your account within 5-10 business days after processing, depending on your financial institution

Refund Amount

Your refund will include the cost of the returned items. Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • For exchanges, we’ll cover the shipping cost for your replacement item

Non-Returnable Items

To ensure the quality and hygiene of our intimate apparel, the following items cannot be returned or exchanged unless defective:

  • Headwear (for hygiene reasons)
  • Clutch Bags with visible signs of use
  • Jewellery that has been worn or shows signs of use
  • Final Sale Items (clearly marked in product descriptions)

All other items from our collections including Bottoms, Bump Friendly wear, Casual Dresses, Cocktail Dresses, Date Night Dresses, Engagement Party Dresses, Evening Dresses, Fashion Essentials, Hens Party Dresses, Jumpsuits, Lace Dresses, Maxi Dresses, Midi Dresses, and Mini Dresses are eligible for returns and exchanges within the 15-day window.

International Returns

As we serve customers worldwide (except some remote areas and parts of Asia), international returns follow the same process. However, customers are responsible for any customs duties or international shipping costs associated with returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: 4354 River Road, Colorado Springs, US 80903

Response Time: We typically respond within 1-2 business days

We reserve the right to deny returns that don’t meet our policy conditions. This policy is subject to change without notice.

Thank you for choosing Curvy Charm Store, where we celebrate every curve with style and confidence!